| 1.Can I fax or email my order? |
| At this time we only take orders online. |
| last updated - 2008-03-25 11:22:06 |
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| 2.Can you tell me the status of my order? |
| All information on your order can be found by through the "Order Status" link on the top of any webpage. If you cannot log into the order through the site, try clicking here. |
| last updated - 2008-03-25 11:18:40 |
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| 3.Do you have a particular title or can you get it? |
| Everything that we currently have available can be found through our search
feature. If none of our distributors have a particular
title in their supply, it will not be listed to order. We do not
special order items that are not shown on the website. |
| last updated - 2008-03-25 11:14:31 |
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| 4.How do I retrieve my password? |
| If you can't remember your password we can generate a new password for you by clicking here. |
| last updated - 2008-11-06 10:31:17 |
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| 5.Why didn’t I receive an email confirmation? |
Email confirmations are sent to you after your order has been placed and shipped. We also send email notifications if there are any problems in processing your order. However, if an email is not received, it’s possible that your ISP may have spam or junk email filters. If that is the case, check your spam or bulk email folders.
To make sure you receive further email correspondence, you can add the GameAthlon.com domain to your address book. If you find an email correspondence in a spam or junk filter, you may see a button that reads, “not spam”. Click on the button to allow future email correspondences to hit your email inbox. You can also contact your ISP, and let them know our emails are not spam. |
| last updated - 2008-03-25 11:21:24 |
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| 6.Can I get Free Delivery outside the UK? |
| Unfortunately not, sorry. But you can view our competitive overseas shipping rates. |
| last updated - 2008-04-22 23:11:39 |
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| 7.Does everything on the site qualify for Free UK Delivery? |
| Sure does (excluding console, accessories, bundle packages and special items). |
| last updated - 2009-09-21 06:50:59 |
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| 8.How do I qualify for Free UK Delivery? |
| Place an order on the site above £25 (excluding console, accessories, bundle packages and special items), and make sure "UK Free Delivery" is selected in the delivery option in the checkout. |
| last updated - 2009-09-21 06:59:07 |
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| 9.How can I reach customer support? |
You can get assistance Monday through Friday from 9am to 5pm by:
- logging on to our live chat support service
- calling our customer care department: +442033555043
- or e-mailing us at:
Customer Support: support@gameathlon.com
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| last updated - 2009-12-31 11:05:47 |
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| 10.How I can get my refund? |
| Refunds
for purchases made by credit card will only be credited back to the
same credit card. Refunds for purchases made by Paypal will be credited
back to the same Paypal account. All shipping charges are
non-refundable. |
| last updated - 2008-04-08 22:23:51 |
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| 11.What if my order is lost or stolen? |
In
the rare and unfortunate event of a lost or stolen package, Gameathlon
will assist the purchaser in filing all pertinent paper work.
A claim for a lost or stolen package can be filed with local post office after 30 (thirty) days (after the shipping date).
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| last updated - 2008-04-08 20:21:59 |
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| 12.What if software I received is defective? |
| Defective
software will be exchanged within 30 days of receipt of merchandise
(the date carrier lists the package as received) with the same title
and subject to availability. Before returning defective software, we
strongly advise the customer to check the Gameathlon Community Forums.
Many times there are discussions related to questions concerning new
software. If the customer believes the software is defective, please
contact Gameathlon Customer Service to obtain an RMA (return materials
authorization) before returning any software. Any software returned
without an RMA number will be refused. |
| last updated - 2008-11-06 10:32:04 |
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| 13.What is your cancellation process? |
| We cannot
guarantee the cancellation of products that are not pre-orders due to
the speed of the fulfillment process. Please send a written request to support@gameathlon.com
to cancel any order. If we are able to accommodate the request, we will
send a cancellation number to confirm your order cancellation. A 10%
restocking fee (based on invoice subtotal) will be charged to the
customer for any refused shipment. (For example: If the customer does
not accept the package at the time of delivery by the courier). |
| last updated - 2008-04-08 22:22:39 |
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| 14.What is your return procedure? |
| Please send an email to support@gameathlon.com
to obtain a Return Merchandise Authorization (RMA) number. Merchandise
should be carefully packed to prevent any losses or damages in transit.
Merchandise must be sent back in the original packaging with the
original packing slip and displaying the appropriate RMA number. All
RMA numbers are valid for fourteen (14) days from their original date
of issue. Returned packages not displaying an RMA number or displaying
an invalid or expired RMA number will not be accepted Exchange:We can
only exchange an item for the same item in a different size, subject to
availability. We are unable to process any exchanges for a completely
different item. Exchanged items can only be dispatched after the
returned goods have been received and undergone a quality control
check. Please be aware that items must be returned with their original
packaging. Items returned without their original packaging will not be
accepted. |
| last updated - 2008-04-08 22:21:30 |
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| 15.When I will get my order and how about shipment? |
| All Orders will be
shipped within couple of days of the order submission, unless otherwise
specified by Gameathlon. Gameathlon uses different fastest, reliable
sources for shipment of all purchases. |
| last updated - 2008-04-08 20:14:51 |
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| 16.Will you notify me about my order status? |
| When the order is
shipped, the customer will be emailed status of their order so that the
customer can track their order. Gameathlon declines any responsibility
for delays caused by the Post Office, by customs clearance procedures
or those of other regulatory agencies or delays caused by Acts of Good.
Meanwhile, it is your responsibilities to pay the local customs duties. |
| last updated - 2008-04-08 20:16:24 |
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